Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized, eco-friendly packaging designed to secure the root ball and protect delicate foliage. Each plant is hand-inspected and hydrated right before boxing to ensure it arrives in peak condition.
What is your return policy for live plants?
We offer a 30-day guarantee on all live plants. If your plant arrives damaged or fails to thrive within the first month, please send a photo to our support team for a replacement or store credit.
Do you offer international shipping?
Currently, we only ship live plants within the contiguous United States due to agricultural regulations. However, we ship our home decor and garden tools internationally.
Can I include a gift message with my order?
Yes, you can add a personalized gift message at checkout. We will print it on a premium card and ensure no pricing information is included on the packing slip.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.